1 Introductory Provisions

1.1 These terms and conditions define and specify the rights and obligations of the seller, who is the owner and operator of the e-shop www.insync.cz, the company Get InSync s.r.o., with its registered office at Babická 4, 149 00 Prague, IČO 194 65 394 , entered in the commercial register under no. C 386544 held at the Municipal Court in Prague (hereinafter referred to as the "seller"), and the buyer in the sale of dietary supplements (hereinafter referred to as the "goods").

1.2 All contractual relationships are concluded in accordance with and are governed by the legal system of the Czech Republic. Relationships not regulated by these terms and conditions are governed by Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as the "Civil Code"). If the buyer is a consumer, the relationships regulated and not regulated by these terms and conditions are also governed by Act No. 634/1992 Coll., on consumer protection (hereinafter referred to as "Zos"). A consumer is any natural person who enters into a contract or otherwise deals with an entrepreneur outside the scope of his business activity or outside the scope of the independent exercise of his profession.

1.3 In order to fulfill this contract, the seller will process certain personal data that may be associated with the buyer (e.g. name and address). You can find more about personal data processing in the personal data protection section.

2 Conclusion of the contract

2.1 The buyer orders goods by placing an order through the online store www.insync.cz with delivery within the deadline and at the price specified in the online store order.

2.2 The seller undertakes to deliver the goods to the buyer and the buyer undertakes to pay the agreed price for the delivered goods, all under the conditions set out in these terms and conditions.

3 Ordering goods and concluding a contract in the electronic store www. insync.cz

3.1 In order to enter a valid order in the online store www.insync.cz, it is necessary to fill in all the prescribed data and requirements listed in the order form.

3.2 The buyer creates an order in the electronic store www.insync.cz by selecting the goods he is interested in purchasing (according to his preferences) via the "add to basket" button. Information about the price of the selected goods, the total price for the ordered goods, the shipping price, the method of payment and the desired method of delivery of the goods will be entered as part of the creation of the order proposal, while the information about the price, the shipping price and the total price will be automatically included in the recapitulation of the order, and based on the selected goods and the method of delivery to the buyer.

Before the binding confirmation of the order, the buyer is entitled to check this order and change the filled-in data, or identify and correct errors. If the buyer agrees with the form of the order, by confirming the order by clicking the "order" button, the order will be finally sent for processing. This submission is binding. When confirming the order, the buyer also confirms his agreement with these terms and conditions and with the amount of the price for the ordered goods, including transport costs valid at the time of making and sending the order.

3.3 The seller will send an e-mail confirming the order to the e-mail address specified in the order.

3.4 As soon as the buyer receives a confirmation e-mail from the seller, the offer to the seller for the ordered goods, including the price stated in the order, is binding until the time of delivery of the goods to the buyer. Only the buyer's order is a draft purchase contract according to § 1732 of the Civil Code, when the purchase contract itself is only concluded upon delivery of a confirmation e-mail by the seller to the buyer. The seller is obliged to send this confirmation to the buyer immediately after receiving the order. From this moment, mutual rights and obligations arise between the buyer and the seller, which are defined by the purchase contract according to these terms and conditions.

3.5 The seller reserves the right not to accept the buyer's order in the event of an obvious error regarding the price, description or image of the goods listed on the seller's website, at any stage of order processing. The buyer must be informed about this immediately.

3.6 The purchase contract is concluded in the Czech language.

4 Price of goods, terms of payment and delivery of goods

4.1 The price of the goods is determined as contractual in the sense of Act No. 526/1990 Coll., on prices, as amended, and is stated as the final price. The seller is not a VAT payer.

4.2 The buyer can pay for the goods in the following ways:

• By card online . In this case, payment is made via the ShoptetPay payment gateway. In the case of payment by card online, the total price is due within 24 hours ;
• Cash on delivery . In such a case, payment will be made upon delivery of the goods as opposed to handing over the goods to the buyer. In case of payment by cash on delivery, the total price is payable upon receipt of the goods.

4.3 The goods are sent to the buyer at the address and/or in the manner specified in the order, by the seller's contracted carriers, which are specified in the order form. If the buyer does not take over the goods upon delivery, the seller is entitled to demand compensation for storage costs from the buyer and the seller is entitled to withdraw from the purchase contract. Shipping costs and shipping methods are listed below.

4.4 The buyer acquires ownership of the goods only upon full payment of the purchase price in accordance with § 2132 of the Civil Code.

4.5 The prices of goods are valid until they are changed. Notice of price changes is sent to the buyer well in advance of the changes taking effect. Introductory offers cannot be unfairly abused by frequent and repeated ordering/cancelling.

4.6 The invoice issued on the basis of the purchase contract by the seller to the buyer also serves as a tax document; and will be issued and sent to the buyer in electronic form, to the email address provided to them.

4.7 The buyer's costs for the use of means of communication when communicating with the seller are governed by the relevant legal regulations.

4.8 METHODS OF TRANSPORT OFFERED

CZECH REPUBLIC

Way of transportation	Shipping cost*/**
Delivery to delivery point	CZK 69
Post office delivery to address	CZK 119
Czech post to your hand	CZK 119
Personal pickup	for free

*the shipping price may change depending on the transport conditions of the carrier **shipping is free for orders over 2000 CZK

The seller also delivers goods outside the territory of the Czech Republic. The price of transport is governed by the relevant price conditions of the carriers of the given country. The buyer will be informed of the price for shipping to the countries listed below in the order form when selecting the delivery country and shipping method:

Austria, Belgium, Germany, Denmark, Spain, Finland, France, Croatia, Hungary, Slovenia, Slovakia, Switzerland, Ireland, Italy, Liechtenstein, Luxembourg, Netherlands, Norway, Poland, Portugal, Sweden .

4.9 The delivery time indicated in the online store www.insync.cz is only indicative and may differ from the actual delivery time. The time may be extended for reasons on the side of the shipping company. In the event that the seller is not able to deliver the goods to the buyer within 30 days from the expiration of the expected delivery time of the goods specified in the order confirmation, for any reason, any contracting party may withdraw from the purchase contract.

4.10 After taking over the goods, it is the buyer's duty to check the integrity of the goods' packaging and, in the event of any defects, to notify the carrier and/or the seller of this fact immediately. In the event that there is a defect in the packaging that indicates unauthorized handling and entry into the shipment, the buyer is not obliged to take over the damaged goods.

5 Discounts, events

5.1 The buyer acknowledges that in the case of discount promotions, discount codes and loyalty discounts, it is not possible to apply these to discounted product sets/packages.

6 Withdrawal from the contract

6.1 According to § 1829 of the Civil Code, the buyer who is a consumer has the right to withdraw from the contract without giving reasons within 14 days from the receipt of the goods by the buyer or a person designated by him (other than the carrier). It is not possible to withdraw from a purchase contract for the reasons stated in § 1837 letter g of Act No. 89/2012 ObčZ. For the avoidance of doubt, we add that the goods must be returned in undamaged protective packaging, otherwise they will not be validly assigned.

6.2 Withdrawal must be made in such a way that the buyer-consumer, within a period of 14 days according to the previous paragraph, at least verifiably sends the seller a notice of withdrawal, by e-mail to the address get@insync.cz and/or in writing to the seller's correspondence address: Get InSync s.r.o. Babická 4, 149 00 Prague, indicating the order number and possibly the number of the bank account to which the amount for the returned goods will be credited. In order to speed up the processing of the refund of the purchase price, the seller recommends that the buyer send or hand over the goods without undue delay after sending the notice of withdrawal, but no later than within 14 days of the withdrawal, either by physical delivery or by sending it to the seller's above address (not by cash on delivery). The buyer-consumer bears the costs associated with the return of goods due to withdrawal according to this article.

6.3 The seller shall, without undue delay, but at the latest within 14 days from the day the buyer-consumer withdraws from the contract, return to the buyer the purchase price paid for the goods according to the buyer-consumer's request either by sending money to the buyer's address or by transferring it to the buyer's account (in case of withdrawal from the contract, the buyer indicates how he requests the return of the purchase price). The seller is not obliged to return the received purchase price before the buyer-consumer hands over the goods to him or proves that he has sent the goods to the seller.

6.4 As soon as the seller receives the returned goods, he is obliged to check and test them immediately. The consumer is responsible for the reduction in the value of the goods that occurred as a result of handling these goods in a manner other than what is necessary for the purpose of necessary familiarization with the nature and properties of the goods with regard to their nature and properties or if the goods are not returned in complete condition; the seller is entitled to claim compensation against the buyer for the reduction in the value of the returned goods. Any compensation does not affect the consumer's right to withdraw from the contract without any penalty. The seller reserves the right to calculate this compensation for the reduction of the value of the returned goods against the purchase price to be returned.

6.5 The seller is entitled to withdraw from the contract at any time before the goods are delivered to the buyer, if:

• there are objective reasons why it is not possible to deliver the goods (especially reasons on the part of third parties or reasons based on the nature of the goods)
• the buyer intentionally provided incorrect information in the order
• if the buyer purchases goods as part of his business activity, i.e. as an entrepreneur

7 Warranty period, Rights from defective performance (complaints about goods)

7.1 The warranty period of the goods corresponds to the period of minimum durability marked on the packaging of the goods.

7.2 The buyer, who is a consumer, is entitled to exercise rights from defective performance according to the provisions of the Civil Code, especially according to Section 2099 of the Civil Code et seq. In the case of delivery of goods in violation of the purchase contract, the buyer can also demand the delivery of new goods without defects, if this is not unreasonable due to the nature of the defect, but if the defect concerns only a part of the goods, the buyer can only demand the replacement of the part; if this is not possible, he can withdraw from the purchase contract. However, if this is disproportionate due to the nature of the defect, especially if the defect can be removed without undue delay, the buyer has the right to remove the defect free of charge. The buyer has the right to deliver a new item or replace a part even in the case of a removable defect, if the item cannot be used properly due to the repeated occurrence of the defect after repair or due to a larger number of defects. In such a case, the buyer has the right to withdraw from the contract. If the buyer does not withdraw from the purchase contract or if he does not exercise the right to deliver new goods without defects, to replace a part of it or to repair the item, he can demand a reasonable discount. The buyer has the right to a reasonable discount even if the seller does not remedy the situation in a reasonable time or if the remedy would cause significant difficulties for the buyer.

7.3 Claims from product defects (complaints about goods) can be made by the buyer to the seller by email at reklamace@wecareabout.cz. When making a complaint, the buyer is obliged to provide the necessary information to identify the claimed shipment, truthfully, fully and comprehensibly describe the claimed defect and provide contact information for the purposes of communicating about handling the complaint.

Claims for product defects are handled without undue delay, but for the buyer-consumer no later than 30 days from the date of their application, unless the seller and the buyer-consumer agree on a longer period. After the expiration of this period, the buyer-consumer has the same rights as if it were a defect that cannot be removed.

7.4 The warranty does not apply to defects that were caused by external events after the risk of damage to the goods has passed and were not caused by the seller or the persons with whose help the seller fulfilled his obligation, i.e. for example cases of mechanical damage after delivery, use of the goods contrary to its purpose or recommendations for use, inappropriate storage or due to lack of familiarity with the recommendations for use.

7.5 The seller shall confirm in writing when the consumer exercised the right from defective performance, including the execution of the repair and its duration. The consumer will be informed about the method of settlement of the complaint in the manner in which it was applied, unless he requests a different method. The complaint will be processed within 30 days at the latest. If the seller does not contact the consumer within 30 days, it is considered that the defect is irreparable and the buyer-consumer can thus claim the price of the product back.

7.6 The buyer is obliged to send the claimed product to the hands of the seller together with the claimed claim at the latest; recommended. We would like to inform the buyer that the claimed goods sent to the seller on cash on delivery will not be accepted.

8 Out-of-court settlement of disputes

8.1 The seller handles consumer complaints via the electronic address pecujeme@wecareabout.cz. Information on handling the complaint will be sent to the buyer's e-mail address.

8.2 Out-of-court settlement of consumer disputes arising from the Agreement is the responsibility of the Czech Trade Inspection, with registered office at Štěpánská 567/15, 120 00 Prague 2, ID number: 000 20 869, internet address: http://www.coi.cz . The online dispute resolution platform located at the internet address http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer, who is a consumer, from a purchase contract concluded by electronic means.

8.3 The European Consumer Center Czech Republic, with registered office at Štěpánská 567/15, 120 00 Prague 2, internet address: http://www.evropskyspotrebitel.cz is the contact point according to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013, on the resolution of online consumer disputes and on the amendment of Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (regulation on the resolution of online consumer disputes).

9 Final and special provisions

9.1 The terms and conditions apply to the extent and wording that is effective on the day the order is confirmed. By confirming the order, the buyer confirms to the seller that he has familiarized himself with these terms and conditions and that he agrees with them. The buyer is sufficiently notified of these terms and conditions before placing the order and has the opportunity to familiarize himself with them, and by confirming the order he confirms that he understands their content.

9.2 If any provision of the terms and conditions is invalid or unenforceable, or becomes invalid or unenforceable, a provision whose meaning comes closest to the invalid or unenforceable provision will replace it. The invalidity or unenforceability of one provision does not affect the validity and enforceability of other provisions.

9.3 These terms and conditions may be changed in case of special needs and/or in case of changes in laws, regulations or recommendations. The new terms will be announced on our website in connection with the distribution of new terms.

9.4 These terms and conditions become effective on 6.5. 2024.

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